Terms & Conditions

Last updated: 27 September 2026

At a glance

Our recurring services run month to month, with no fixed minimum term. You can cancel by emailing us before your next monthly payment. If you are unhappy with a recurring service, email us within 30 calendar days of the first monthly payment for that service. We will refund that first monthly fee in full, no questions asked, and cancel the service. Separate setup fees, third-party charges and one-off services are outside this voluntary guarantee. Your legal rights remain unaffected.

1. Who we are and when these terms apply

LAOK Services Ltd (company number 10810120) provides marketing, visibility, follow-up and automation services to businesses. Our registered office is Fao Workwell Accountancy Ground Floor East - Hyde, 38 Clarendon Road, Watford, Hertfordshire, England, WD17 1JW. You can contact us at [email protected].

These terms apply when you buy a service through laokservices.co.uk. Your order, the relevant service page and any written scope we agree with you describe the service you are buying. If a specific written scope conflicts with these general terms, the specific scope takes priority for that service. A separate signed contract is not required for a standard website purchase: your order and these terms form the agreement.

2. What we provide

We will provide the service described at checkout and on its service page with reasonable care and skill. We will confirm the practical setup, access and delivery requirements with you. For example, Comment to DM involves setting up an Instagram comment-triggered direct-message system and connecting the resulting enquiries to an agreed contact destination where technically possible. Message Marketing involves campaigns to an agreed audience and an agreed number of messages or campaign volume. The exact messages, timing, channels and integrations depend on the service selected and the setup we agree with you.

Google Business Profile setup and Growth Strategy consultation are standalone services. Profile verification, platform approvals and the performance of any recommendations remain subject to third parties and your implementation. We do not promise a particular number of leads, sales, bookings, reviews, search positions or revenue. This does not reduce our obligation to deliver the agreed service properly.

3. Your part in delivery

Please provide accurate business information, suitable access, assets and timely approvals needed for the service. You retain control of your own accounts and business decisions. Tell us promptly if an account, system or contact list changes, or if you spot a problem with the service. Delivery may be delayed while we wait for information, access or approval from you or a third-party platform; we will let you know if that materially affects the work.

For marketing messages, you are responsible for providing a lawful, usable contact list and telling us about consent, opt-outs, suppression requests and other restrictions. We will not knowingly send an unlawful campaign. We may pause a campaign while a legal or platform-compliance issue is resolved. Where we process personal data on your behalf, we will agree the required data-processing terms before that processing begins. Our Privacy Policy explains how we handle information collected through our own website.

4. Fees and monthly billing

The price and billing frequency shown at checkout apply to your order. Recurring services are charged monthly in advance and continue on a rolling monthly basis until cancelled. Any one-off setup fee is charged separately as shown at checkout. We will identify any third-party charges, such as advertising spend, messaging credits or platform subscriptions, before you incur them; they are not included unless the order or written scope says they are.

If a payment fails, we will contact you and may pause the affected service while it remains unpaid. We will tell you before changing a recurring service price. Any price change will apply no earlier than the next billing date after at least 30 days' notice, and you may cancel before the change takes effect.

5. Cancelling a monthly service

You can cancel a recurring service by emailing [email protected] before your next billing date. There is no minimum term or cancellation fee. Unless we agree otherwise, the service continues until the end of the period you have already paid for and no further monthly charge will be taken. We will confirm the cancellation and its effective date by email. If you contact us after a new monthly payment has been taken, that payment covers the new service period, subject to the guarantee below and your legal rights.

We may pause or end a service if payment remains overdue, you materially breach these terms, or continuing would breach law or a third-party platform's rules. Where practical, we will explain the issue and give you a chance to resolve it. We will refund any prepaid period that we cannot provide because of our own decision, except where we are legally entitled to retain the payment.

6. Thirty-day money-back guarantee

For each recurring service, if you are unhappy for any reason, email [email protected] within 30 calendar days of the date your first monthly recurring payment for that service was taken and ask for the guarantee refund. No explanation is required. We will cancel that service and refund that first monthly fee in full to the original payment method. The guarantee is available once per recurring service purchased by a customer and does not cover a separate one-off setup fee, third-party charges, or later monthly payments. We will process an eligible refund promptly; the time it takes to appear depends on the payment provider.

This voluntary guarantee is additional to any rights you have by law. If a service has not been provided as agreed or with reasonable care and skill, contact us and we will address it, including any refund or other remedy required by law.

7. Standalone services and refunds

Growth Strategy consultations and Google Business Profile setup are one-off services. We do not offer a voluntary change-of-mind refund for these services. If you need to reschedule a consultation or cannot provide access for a setup, contact us promptly so we can agree a practical next step. This does not affect any legal right to cancel or remedy that applies to your purchase, or your rights if we fail to provide the agreed service with reasonable care and skill.

8. Third-party services and results

Google, Meta, Instagram, WhatsApp, search engines, messaging providers and other platforms set their own rules and may change, reject, suspend or limit accounts, messages or features. We will use reasonable care when working with those platforms, but cannot guarantee their availability, approval decisions or business results. You remain responsible for the products, offers, claims and legal compliance of your business. If a platform change materially affects delivery, we will discuss a reasonable adjustment to the service with you.

9. Materials, confidentiality and data

You keep ownership of materials and accounts you provide. You give us permission to use them only as needed to deliver the service. We retain ownership of our pre-existing methods, templates and tools. Once you have paid for a deliverable, you may use the final client-specific materials we create for your business, unless we identify a third-party licence or other restriction in writing. We will treat non-public business information you share with us as confidential and only disclose it where needed to deliver the service or required by law. We will not publish a case study or name you as a client without your permission.

10. Problems and liability

If something is wrong, email [email protected] with the order and a short description so we can investigate and put it right where possible. Neither party is responsible for losses caused solely by events outside its reasonable control, but we will communicate and take reasonable steps to reduce disruption. We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. Nothing in these terms excludes or limits liability where doing so would be unlawful, including for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence, and nothing removes any mandatory statutory rights.

11. Changes and governing law

The terms that apply to your purchase are those available when you order. We may update these terms for future purchases. If we need to change an ongoing service or its terms materially, we will give reasonable notice and explain your options, including cancellation before the change takes effect. These terms are governed by the law of England and Wales, subject to any mandatory law that applies to you.

Questions, cancellation requests and refund requests: [email protected].